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ITIL® Service LifeCycle: Service Operation

The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Operation including - Service Operations principals, activities and technology considerations. It also gives an overview of the Service Operation Processes and Functions. Additionally the course looks at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle.
The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

This course qualifies you for the following PMI® Professional Development Units (PDUs):21 PMI PDUs

For further technical details please call us on 0797676818 or via e-mail: galhemsy@otrain.com.jo