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ITIL v4: Service Management Foundation

The course gives a detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL (Information Technology Infrastructure Library) best practice framework.

Based on principles described in ITIL’s Service Support and Service Delivery books, this course focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships, and workflows. This course also prepares participants for the examination leading to the Foundation Certificate in IT Service Management, the prerequisite for the Practitioner and Service Manager Levels of ITIL & ISO/IEC 20000 certification.

For further technical details please call us on 0797676818 or via e-mail: galhemsy@otrain.com.jo