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ITIL 4 Foundation

By Otrain / March 30, 2022

Current Status

Not Enrolled

Price

300

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This course is currently closed

This Course for IT Services Management & Value Delivery

Course Content

Part1: ITIL Overview

Introduction to ITIL

Key Concepts of ITIL

Part 2: ITIL Framework

The Four Dimensions of Service Management

The ITIL Service Value System

Part 3: The ITIL® Guiding Principles

Guiding Principles

Part 4: The ITIL® Service Value System

The Service Value Chain

Continual Improvement

Part 5: Key ITIL® Practices

7 Key Examinable Practices

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