This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.
| Code | Schedule | Duration | Timing | Location | Delivery Format | Full/Short Course |
| ILFN | 15 – 19 Oct ’23 | 05 Days | 4:00 PM – 7:30 PM | OTrain – Amman | Public Classroom | Short Course |
English 
Arabic 