This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.
|Code||Schedule||Duration||Timing||Location||Delivery Format||Full/Short Course|
|ILFN||15 – 19 Oct ’23||05 Days||4:00 PM – 7:30 PM||OTrain – Amman||Public Classroom||Short Course|