This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.
|Course Code||Course Description||Training Schedule||Duration|
|ILFN||ITIL4 Foundation||13 – 17 Nov ‘2022|
4:00 PM – 7:30 PM