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ITIL Service LifeCycle: Continual Service Improvements

The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage. Additionally the course looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

This course qualifies you for the following PMI® Professional Development Units (PDUs): 21 PMI PDUs 

For further technical details please call us on 0797676818 or via e-mail: galhemsy@otrain.com.jo